What should I include in my complaint?

The information you should include with your complaint will vary, depending on your situation. In general, though, it's good to:

  • Get the names of the people you are dealing with
  • Keep track of their responses, including any relevant dates
  • Take a few moments to focus on and summarize the decision or action you want to complain about
  • Tell us what result or outcome you are seeking
  • Be as specific as you can about which public agencies are involved (and the names and phone numbers of persons you have dealt with). Include any relevant case or file numbers
  • Attach copies of relevant documents, including copies of letters you have sent and received from the public agency