What does it take for the Ombud to launch an investigation?

The Ombud may decide to launch a formal investigation of an individual complaint if the matter cannot be resolved to his satisfaction. He may also decide to conduct a systemic investigation if he identifies a problem that appears to be serious, systemic and a matter of high public interest. Such investigations can arise from a trend in complaints about one issue or from a single complaint. The Ombud also has the power to launch an investigation on his “own motion,” without a complaint.