What can I expect from the Office of the Ombud?

  • Courteous and timely service
  • A careful assessment of your complaint
  • If we do not investigate your complaint, we will tell you the reasons why. When possible, we will suggest another way to resolve your complaint
  • If we decide to investigate your complaint, our investigation will be conducted in a thorough, confidential, and impartial manner
  • Written reasons for the conclusions we reach as a result of our investigation