FAQs - Frequently Asked Questions
What can I expect from the Office of the Ombud?
- Courteous and timely service
- A careful assessment of your complaint
- If we do not investigate your complaint, we will tell you the reasons why. When possible, we will suggest another way to resolve your complaint
- If we decide to investigate your complaint, our investigation will be conducted in a thorough, confidential, and impartial manner
- Written reasons for the conclusions we reach as a result of our investigation