What are some suggestions that would help me resolve my complaint with a public agency prior to contacting your office?

  • Have the information you will need available. Consider writing your questions down beforehand
  • Keep notes and save all your correspondence. Write down the names, position titles, and phone numbers of the people you are dealing with
  • Ask for a supervisor if you are not getting the information you need.
  • If you are still dissatisfied, ask if there is an appeal or complaint resolution procedure available
  • Be persistent, but remain calm and polite